Policies & Procedures
Privacy
Here at Clean Eagle we hold the integrity and privacy of our clientele in the highest regard. We are committed to protecting the personal information you share with us and ensure that is is used responsibly and securely.
- Personal information is collected when you contact us for services or inquiries, book our services, and/or subscribe to our promotional material.
- We use personal information collected for the purposes of responding to inquiries and providing customer support, to process and manage bookings and services appointments, and to send occasional promotional materials, updates, and special offers that we believe may be of interest to you.
- We do not sell, trade or otherwise transfer your personal information to outside parties, except when necessary to fulfill our services or as required by law.
- You have the right to access your personal information, correct any inaccuracies in your personal information, and request the deletion of your personal information.
*We may update our privacy statement from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any significant changes by posting the new privacy statement on our website.
Customer Cancellation Policy
At Clean Eagle Property Services, we understand that plans can change, and you may need to cancel or reschedule your appointment. Our cancellation policy is designed to provide flexibility for our clients while ensuring that we can efficiently manage our schedules and resources. Please review our cancellation policy provided below.
Cancellations:
- We kindly request that you provide at least 24 hours notice if you need to cancel or reschedule your appointment. Cancellations made at least 24 hours in advance will not incur any cancellation fees.
- Cancellations made less than 24 hours before the scheduled service will be subject to a cancellation fee up to the equivalent of 50% of the service cost.
- Cancellations made on the day of the scheduled service will be subject to a cancellation fee up to the equivalent of 75% of the service cost.
- If our team arrives at your property for the scheduled service and is unable to access the site or you are not present to grant access (where required), a no-show fee up to the equivalent of 100% of the service cost will apply.
Rescheduling:
- If you need to reschedule your appointment please notify us at least 24 hours in advance to avoid any rescheduling fees. We will do our best to accommodate your new preferred date and time.
- Rescheduling requests made less than 24 hours before the scheduled service will be subject to a rescheduling fee up to the equivalent of 25% of the service cost.
Dogs on Premises:
- If our team arrives at your property for the scheduled service and cannot provide the service, or cannot complete the service due to a risk of health and safety from a dog or multiple dogs on the premises, current services will immediately halt, and the client will be contacted to reschedule services for an alternate day when our team member(s) can preform their duties without risk.
- If issues with a dog or multiple dogs on premises continue, even after the dog owner has been informed, we reserve the right to bill for the services rendered (even in partiality), or to bill for a percentage of the service fee (even up to 100% of the service fee) if providing services proves to be improbable.
*We reserve the right to stop services with clients based on upon interactions with dogs on the premises.
Emergency Situations:
- We understand that emergencies arise unexpectedly. Please contact us as soon as possible if an emergency prevents an appointment being kept. We will handle these situations on a case by case basis.
Weather-Related Cancellations:
- In cases of sever weather or other unforeseen weather related events that may impact the safety and feasibility of preforming services, we may need to reschedule. We will notify you as soon as possible and work with you to find a suitable alternative date.
To cancel or reschedule a service please reach out to us via call or text at: 1-403-348-1726, or email us at 1cleaneagle@gmail.com.
We appreciate your understanding and cooperation with our cancellation and rescheduling policies.
*We reserve the right to determine if and when a cancellation or rescheduling fee applies. We also reserve the right to determine what percentage of the service fee will be applied for each case by case scenario.
*In some rare instances, we reserve the right to refuse services (in part or in whole) for the safety of our team members.
The Clean Eagle Guarantee
Clean Eagle's commitment to integrity and excellence is the cornerstone of our business. We strive to provide quality property services to our valued clients, ensuring your satisfaction and peace of mind.
- We look to communicate openly and honestly with our clients. We make recommendations and provide advice with your best interest in mind.
- Our pricing is straightforward, with no unexpected hidden charges. We provide detailed estimates before any work begins, so you know exactly what to expect. If a service was to incur an unexpected cost on the day of service this will be discussed with our clients before preforming the service.
- We treat your property with the utmost respect, ensuring our work is conducted with care and attention to detail.
- Our team consists of experienced professionals dedicated to delivering top-notch service. Our commitment to excellence means that we do not cut corners.
- We look to provide meticulous attention to detail. From start to finish we strive to meet or exceed expectations.
- Our team is committed to completing projects on schedule, without compromising on quality.
- Our team conducts themselves with professionalism and integrity in our interactions. From your first connection with us until the hired services are complete, we uphold high standards of conduct.
- Our goal is to build lasting client relationships built on trust, quality and exceptional service.
*We reserve the right to stop services with clients based upon the conduct and communication that our team experiences from clientele. We will not allow any type of toxic behaviors or communications to be directed towards anyone on our team.
Damages & Liability
Clean Eagle Property Services take every precaution to ensure the safety of your property during our service. However, in the unlikely event of accidental damage occurring to your property as a direct result of our services, we will take responsibility for the cost of repair or replacement.
Reporting Damages:
- If you believe that damage has occurred to your property as a result of our services, please report it to us immediately.
- We will conduct a thorough investigation into the reported damage and work with you to reach a fair resolution.
- All suspected damages must be reported to us within 7 days of the service preformed.
Limitation of Liability:
- Clean Eagle Property Services shall not be liable for any damages that are beyond our reasonable control or arise from factors outside of our scope of work, including but not limited to natural disasters, acts of vandalism, or third-party interference.
- In no event shall Clean Eagle Property Services be liable for any indirect, consequential, incidental, special, or punitive damages arising out of or related to our services, even if advised of the possibility of such damages.
Exclusions:
- Clean Eagle Property Services shall not be liable for any pre-existing damage to your property that is or is not unrelated to our services.
- We are not responsible for damages resulting from failure to follow our recommendations or instructions, including but not limited to maintenance, guidelines or post-service care instructions.
Indemnification:
- Our clients agree to indemnify and hold Clean Eagle Property Services harmless from and against any claims, liabilities, damages, losses, and expenses arising from or related to your use of our services or any breach of the agreements made.
Resolution of Disputes:
- Any disputes arising from agreements made shall be resolved through good-faith negotiations between parties. If a resolution cannot be reached, both parties agree to pursue mediation or arbitration in accordance with the laws of Alberta, Canada.
Acceptance of Terms:
- By engaging our services, you acknowledge that you have read, understood, and agree to the terms and conditions outlined in this damage and liability clause.
*The customer agrees to inform Clean Eagle Property Services of any potential hazards on the property that may pose a safety risk to an employee.
Photography & Online Presence
- Your property could become one of our featured properties on our multiple online platforms including, but not limited to; our website, Instagram, Facebook, X, and LinkedIn
- Your property could be featured in any of our printed or web marketing materials.
- Your personal information (address, street names, license plates) will not be advertised in any of our marketing, nor will there be photographs taken where you or your family are featured, without prior consent.
*If you do not wish to have photographs taken of your property, please inform us.
Billing & Payments
- Payment for service(s) is due upon completion of work done. A receipt/invoice will be issued at that time.
- Clean Eagle Property Services accepts Cash, Cheque or Email Money Transfer (EMT) as payment for services rendered.
*We reserve the right to charge a fee for cheques that are unable to be deposited or cashed by the date provided on the cheque.
*We reserve the right to charge a fee for any EMT's sent that have not had an answer provided to Clean Eagle for deposit beforehand.
Failure to Provide Payment:
- Failure to provide payment for services rendered will result in late payment fees.
- If payment has not been received within 7 days of the issued invoice there will be 10% of the service cost applied to the client invoice as a late payment fee.
- If payment has not been received within 15 days of the issued invoice there will be 25% of the service cost applied to the client invoice as a late payment fee.
- If payment has not been received within 30+ days of the issued invoice there will be 40% of the service cost applied to the client invoice as a late payment fee.
Cost For Service Quotes:
- Quotes requested for residential services are provided at no cost.
- Quotes requested for commercial/business services will be subject to a $75 fee.
*We reserve the right to charge a fee for residential quotes as we deem necessary.
*We reserve the right to increase the charge for commercial/business quotes as we deem necessary.
Clean Eagle Property Services reserves the right to adjust our policies at any time. Booking with us, and the use of our services, indicates agreement with these policies & procedures.