Policies & Procedures
Privacy
Here at Clean Eagle we hold to the integrity of keeping our customer's personal information private and secure. In short, we do not share your personal information. Any personal information that our company acquires, is used solely for the purposes of direct contact, service bookings, and to deliver the occasional promotional material offered by Clean Eagle Property Services.
Customer Cancellation Policy
Don't be a quitter... No one likes a quitter... Just Kidding!
The team members here at Clean Eagle have families of their own, busy schedules & unforeseen circumstances that pop up, too. We understand that cancellations and rescheduling are an unavoidable part of life.
Before you contact us to cancel or reschedule your services, please bare in mind that many of our services are not constrained by your schedule, and we can complete the work whether or not you are able to be physically present.
With that being said, please contact us 48 hours before your scheduled service(s).
Clean Eagle Rescheduling Policy
Due to unforeseen circumstances, weather conditions, or safety concerns, Clean Eagle reserves the right to, reschedule any booked service to a later date that suits the schedules of both parties. If there is a need for a rescheduling, we will connect with our customers as early as possible.
*In some rare instances, services may be refused (in part or in whole) for the safety of our team members.
The Clean Eagle Guarantee & Refunds
Our job is not completed until you, the customer, provide your feedback on the services rendered. Clean Eagle Property Services does not provide refunds, however, please feel free to contact us by email (1cleaneagle@gmail.com) or call/text us at 403-348-1726 if you have any questions or concerns about your service(s).
Damages & Liability
Clean Eagle Property Services will not be held liable for any pre-existing structural or property issues/damage.
If we are responsible for damages to your property, we will make every attempt to repair, replace or pay for anything we have damaged.
*The Customer agrees to inform Clean Eagle Property Services of any potential hazards on the property that may pose a safety risk to an employee.
Photography & Online Presence
We are proud of the work we do here at Clean Eagle, and you will forgive us but, we want to brag a little bit about it!
This means that your home could become one of our featured properties on our multiple online platforms, or marketing materials. This type of advertising is critical to the growth of our family owned small business.
Your personal information (address, street names, license plates) will not be advertised in any of our marketing materials, nor will there be photographs taken where you or your family are featured, without prior consent.
*If you do not wish to have photographs taken of your property, please inform us.
Billing & Payments
Payment for service(s) is due upon completion. A receipt/invoice will be issued at that time.
Clean Eagle Property Services accepts Cash, Cheque or Email Money Transfer (EMT) as payment for services rendered.
*A service fee will be charged for returned cheques.
Clean Eagle Property Services reserves the right to adjust our policies at any time. Booking with us, and the use of our services, indicates agreement with these policies & procedures.